I think Akron needs a new arena. The JAR's potential is very limited... That said, there is one change that could instantly improve the atmosphere 10x over. Fixing the student section. Put all the students together and boom goes the dynamite. I realize there isn't a great place to put them all with the way it is set up... Force the issue. Get them together whatever it takes.
I quoted your post because I don't think bleachers always scream small-time... Ohio's convocation center has bleachers and it works perfectly.... Because it's the student section.
Overall, I think the JAR is the issue for fans not showing. The bleacher seating is beyond cramped, the views are terrible, the track is dumb and overall the atmosphere just is bad.
Build it and they WILL come.