I've written a lot about this. Based upon my experience as a Wake Forest season ticket holder, making an experience that benefits the athletes students alumni fans and general community isn't difficult.
I've seen some really bad football at Wake. What I also see is a good tailgate area that is clean and toilets are clean. Akron has a better stadium, but does nothing with it. Wake has multiple team shops open with good merchandise you would expect for an ACC school. The beer is good enough. The stadium and bathrooms are clean. They have many food trucks with a wide variety of food. They sell tickets as family passes for their grass hillside under the big scoreboard and children have a nice time with their friends and family. When I go to a Wake game, I know they are doing everything possible to create a nice environment for me to watch a game. They can't guarantee a win, but they put their best foot forward.
My only beef about Wake is they are starting too many games in the evening and on weeknights. It's making going to the game unappealing, but they can't control that.
There is nothing Wake does that I describe in my second paragraph that Akron couldn't do. Akron does do some of those things, but not all of them. They need to do all of them, all the time and then some. It isn't hard.