Timmy was strong in his e-mail, however this response is highly unprofessional.If I were to respond to a customer like that where I work, I would soon be selling pencils at the corner of E 9th and Euclid.These guys in their insulated world forget who the customer is, resulting in rude e-mails such as the one written by this guy.Timmy, you should forward his e-mail to Chryst, who should insist that Boyages write you an apology.